Return & Refund Policy
Welcome to Dhankar Farm. We are committed to providing you with the highest quality products. Please read our Return and Refund Policy carefully before placing an order.
1. Overview & Acceptance
At Dhankar Farm, we take immense pride in providing fresh, top-tier agricultural and farm products directly to our customers. Because of the nature of our products, maintaining strict hygiene, safety, and quality control standards is paramount.By purchasing from Dhankar Farm, you acknowledge and agree to the terms outlined in this Return & Refund Policy. Please review these terms carefully before completing your order.
2. Strict Non-Returnable Policy
Due to safety, health, hygiene, and perishable product standards, all items sold on Dhankar Farm are strictly Non-Returnable.No Returns / No Exchanges: Once an order is successfully delivered to your specified shipping address, we do not accept returns or offer product exchanges under standard conditions.Non-Eligible Reasons: Requests based on personal preference, change of mind, taste preference, delayed intake, ordering the incorrect item/quantity, or improper post-delivery storage will not be considered for returns or refunds.
3. Conditions Under Which Refunds Are Allowed
We stand by the quality of our packaging and delivery. A refund or replacement request will only be entertained under the following specific circumstances:Damaged Packaging or Product upon Delivery: The item was physically damaged, broken, leaking, or crushed in transit prior to delivery.Defective or Spoiled Product: The product received was spoiled, contaminated, or unfit for consumption/use upon opening.Incorrect Item Delivered: You received an item that differs completely from what was stated on your order confirmation.
4. Mandatory Reporting Procedure (7-Dat Window)
To be eligible for a resolution for a damaged, defective, or incorrect product, you must strictly follow our reporting guidelines:Time Limit: You must report the issue to our customer support team within 7 days from the date and time of successful delivery.Required Proof:Clear photographs/video showing the outer box, shipping label, and the damaged or defective product.An unboxing video (if available) showing the package being opened for the first time.Your Order ID, registered email address, and phone number.Exclusion: Any claims submitted after the 7-day period has elapsed will be automatically declined.
5. Inspection & Verification Process
Upon receiving your claim and supporting evidence, the Dhankar Farm quality audit team will review the details within 24–48 hours.We reserve the right to request additional photos, video proof, or the return of the damaged item (at our shipping cost) if necessary for internal quality assessment.If your claim is found valid and genuine, you will receive an official approval notification via Email/SMS/WhatsApp.
6. Refund Processing & Timelines
Once your refund request is formally approved:Refund Method: Refunds will be credited directly back to the original payment method used at the time of purchase (e.g., Credit Card, Debit Card, Net Banking, UPI, or Wallet).Processing Time: The refund will be initiated immediately upon approval and will be completed within 3 business days (72 hours).Bank Credit Duration: Depending on your bank or payment gateway provider, it may take an additional 2–5 working days for the amount to reflect in your bank statement/account.Cash on Delivery (COD) Orders: If applicable, refunds for COD orders will be processed via direct UPI transfer or NEFT bank transfer after collecting valid bank details from the customer.
7. Order Cancellation Policy
Before Dispatch: You may cancel your order free of charge within 2 hours of placing it, or until the order status changes to "Dispatched/Shipped" (whichever is earlier).After Dispatch: Orders that have already been packaged and handed over to our courier partners cannot be canceled.
8. Unclaimed Deliveries & Incorrect Addresses
Customers are responsible for providing complete and accurate shipping addresses, along with a valid phone number.Dhankar Farm will not be responsible or liable for refunds if a package is undelivered due to:Incorrect or incomplete address provided by the customer.Recipient unavailable at the time of delivery attempts.Customer refusing acceptance of the delivery package.
9. Contact Information & Customer Support
9. Contact Information & Customer Support
If you receive a damaged or spoiled product, or if you have any questions regarding this policy, please reach out to our team immediately:
Brand Name: Dhankar Farms
Customer Support Email: support@dhankarfarm.in Or Info@dhankarfarms.in
Phone / WhatsApp: +91-7579988874
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM ISTFarm / Office Address: Gli No. : 1, 4/24A, Jagdev Nagar, Binoli road
Baraut - 250611 (Uttar pradesh)